Allergy alert test for colour clients

If you are a new colour client or haven’t had your colour or a 48 hour allergy alert test done with us for 6 months you must take it at least 48 hours before your appointment. This is to ensure you do not have an allergic reaction to our colour products.

Please contact your stylist before your appointment so they can arrange this for you. If you don’t take one before your appointment, we may have to rearrange it for a future date.

Cancellation policy

*Please note we have a 48 hour cancellation policy. We are understanding of circumstances being “out of our control”and ask for a 50% if your appointment is cancelled 48hours prior to your appointment. If we can fill your appointment we will refund you!
“No shows” not turning up to your appointment with no notification will be taken at 100% of the appointment missed.

We work hard to ensure that Franklin Hair spa maintains a healthy balance with our costs and to do so we need to maintain our costs. Please find our booking Online link here provides you with break down payment options on booking - allowing you to spread the cost when booking and to when your appointment is scheduled. We appreciate your understanding. *